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The Strategic Support Force: China’s Information Warfare Service

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This piece was originally published by the Jamestown Foundation. It is republished here with permission. Read it in its original form here.

By John Costello

Gao Jin (高津) is the PLASSF’s Commander. Note that he was promoted to major general in June 2006 and to lieutenant general occurred in July 2013. (Xinhua)

On December 31, 2015, Xi Jinping introduced the People’s Liberation Army Rocket Force (PLARF; 火箭军), Strategic Support Force (PLASSF; 战略支援部队), and Army Leadership Organ. The move came just within the Central Military Commission’s deadline to complete the bulk of reforms by the end of the year. Most media coverage has focused on the Rocket Force, whose reorganization amounts to a promotion of the PLA Second Artillery Force (PLASAF) to the status of a service on the same level of the PLA Army, Navy, and Air Force. However, by far the most interesting and unexpected development was the creation of the SSF.

According to official sources, the Strategic Support Force will form the core of China’s information warfare force, which is central to China’s “active defense” strategic concept. This is an evolution, not a departure from, China’s evolving military strategy. It is a culmination of years of technological advancement and institutional change. In the context of ongoing reforms, the creation of the SSF may be one of the most important changes yet. Consolidating and restructuring China’s information forces is a key measure to enable a number of other state goals of reform, including reducing the power of the army, implementing joint operations, and increasing emphasis on high-tech forces.

The Strategic Support Force in Chinese Media

Top Chinese leadership, including President Xi Jinping and Ministry of Defense spokesman Yang Yujun have not provided significant details about the operational characteristics of the SSF. Xi has described the SSF as a “new-type combat force to maintain national security and an important growth point of the PLA’s combat capabilities” (MOD, January 1).

On January 14, the SSF’s newly-appointed commander, Gao Jin (高津) said that the SSF will raise an information umbrella(信息伞) for the military and will act as an important factor in integrating military services and systems, noting that it will provide the entire military with accurate, effective, and reliable information support and strategic support assurance (准确高效可靠的信息支撑和战略支援保障) (CSSN, January 14). [1]

Senior Chinese military experts have been quick to comment on the SSF, and their interviews form some of the best and most authoritative insights into the role the new force will play in the Chinese military. For instance, on January 16th, the Global Times quoted Song Zhongping (宋忠平), a former PLASAF officer and a professor at the PLARF’s Equipment Research Academy, who described SSF as as a “fifth service” and, contrary to official reports, states it is not a “military branch” (兵种) but rather should be seen as an independent military service (军种) in its own right. [2] He continues by stating that it will be composed of three separate forces or force-types: space troops (天军), cyber troops (网军), and electronic warfare forces (电子战部队). The cyber force would be composed of “hackers focusing on attack and defense,” the space forces would “focus on reconnaissance and navigation satellites,” and the electronic warfare force would focus on “jamming and disrupting enemy radar and communications.” According to Song, this would allow the PLA to “meet the challenges of not only traditional warfare but also of new warfare centered on new technology” (Global Times, January 16).

By far the most authoritative description of the Strategic Support Force comes from People’s Liberation Army Navy (PLAN) Rear Admiral Yin Zhuo (尹卓). As a member of both the PLAN Expert Advisory Committee for Cybersecurity and Informatization (海军网络安全和信息化专家委员会) and the All-Military Cybersecurity and Informatization Expert Advisory Committee (全军网络安全和信息化专家委员会, MCIEAC) formed in May 2015, Yin is in the exact sort of position to have first-hand knowledge of the SSF, if not a direct role in its creation.

In an interview published by official media on January 5th, 2016, Yin stated that its main mission will be to enable battlefield operations by ensuring the military can “maintain local advantages in the aerospace, space, cyber, and electromagnetic battlefields.” Specifically, the SSF’s missions will include target tracking and reconnaissance, daily operation of satellite navigation, operating Beidou satellites, managing space-based reconnaissance assets, and attack and defense in the cyber and electromagnetic spaces” and will be “deciding factors in [the PLA’s] ability to attain victory in future wars” (China Military News, January 5).

Yin also foresees the SSF playing a greater role in protecting and defending civilian infrastructure than the PLA has in the past:

“[The SSF] will play an important role in China’s socialist construction. Additionally, China is facing a lot of hackers on the internet which are engaging in illegal activities, for example, conducting cyber attacks against government facilities, military facilities, and major civilian facilities. This requires that we protect them with appropriate defense. The SSF will play an important role in protecting the country’s financial security and the security of people’s daily lives” (China Military News, January 5).

Yang Yujun, MND spokesman, also suggested that civilian-military integration will form a portion of the SSF’s mission, but stopped short of clarifying whether this meant the force will have a heavy civilian component or will be involved in defending civilian infrastructure, or both (CNTV, January 2).

Yin noted that the SSF will embody the PLA’s vision of real joint operations. In Yin’s view, military operations cannot be divorced from “electronic space,” a conceptual fusion of the electromagnetic and cyber domains. The SSF will integrate “reconnaissance, early warning, communications, command, control, navigation, digitalized ocean, digitalized land, etc. and will provide strong support for joint operations for each military service branch.” Indeed, this view was also echoed by Shao Yongling (邵永灵), a PLARF Senior Colonel who is currently a professor at the PLA’s Command College in Wuhan. She suggested that the SSF was created to centralize each branch of the PLA’s combat support units, where previously each service had their own, resulting in “overlapping functions and repeat investment.” Consolidating these responsibilities in a central force would allow the military to “reduce redundancies, better integrate, and improve joint operational capabilities” (China Military News, January 5).

Taken together, these sources suggest that at its most basic, the SSF will comprise forces in the space, cyber, and electromagnetic domains. Specifically, sources indicate the SSF will most likely be responsible for all aspects of information in warfare, including intelligence, technical reconnaissance, cyber attack/defense, electronic warfare, and aspects of information technology and management.

Force Composition

Rear Admiral Yin’s comments in particular suggest that at a minimum the SSF will draw from forces previously under the General Staff Department’s (GSD) subordinate organs, to include portions of the First Department (1PLA, operations department), Second Department (2PLA, intelligence department), Third Department (3PLA, technical reconnaissance department), Fourth Department (4PLA, electronic countermeasure and radar department), and Informatization Department (communications).

The “Joint Staff Headquarters Department” (JSD) under the Central Military Commission will likely incorporate the 1PLA’s command and control, recruitment, planning, and administrative bureaus. Information support organs like the meteorology and hydrology bureau, survey and mapping bureau, and targeting bureau would move to the SSF.

The GSD’s intelligence department, the 2PLA will likely move to the SSF, although there is some question as to whether it will maintain all aspects of its clandestine intelligence mission, or this will be moved to a separate unit. The Aerospace Reconnaissance Bureau (ARB), responsible for the GSD’s overhead intelligence, surveillance, and reconnaissance mission will most likely form the center of the SSF’s space corps. The 2PLA’s second bureau, responsible for tactical reconnaissance, will also move to the SSF. This will include one of its primary missions: operating China’s long-range unmanned aerial vehicles (UAV).[3]

The SSF will unify China’s cyber mission by reducing the institutional barriers separating computer network attack, espionage, and defense, which have been “stove-piped” and developed as three separate disciplines within the PLA. The 3PLA’s technical reconnaissance and cyber espionage units will likely move, including the national network of infamous technical reconnaissance bureau’s (TRB), the most famous of which is Unit 61398. The 4PLA’s electronic countermeasures mission will likely form the core of a future electronic warfare force under the SSF, and the its secondary mission of computer network attack (CNA) will also likely also move under the SSF.

Finally, the entirety of the Informatization Department will likely move to the SSF. This will unify its mission, which has expanding over the years to include near all aspects of the support side of informatization, including communications, information management, network administration, computer network defense (CND), and satellite downlink.

Drawing the bulk of the SSF from former GSD organs and subordinate units is not only remarkably practical, but it is also mutually reinforcing with other reforms. Firstly, it reduces the power and influence of the Army by removing its most strategic capabilities. Previously the PLA Army was split into two echelons, its GSD-level headquarters departments (部门) and units (部队) and Military Region-level (MR; 军区) operational units. GSD units did not serve in combat or traditional operational roles, yet constituted some of China’s most advanced “new-type” capabilities: information management, space forces, cyber espionage, cyber-attack, advanced electronic warfare, and intelligence, reconnaissance, and surveillance. The creation of the Army Leadership Organ effectively split the Army along these lines, with lower-echelon forces forming the PLA Ground Forces and the higher-echelon units forming the Strategic Support Force.

Secondly, separating these capabilities into a separate SSF allows the PLA Army to concentrate on land defense and combat. Nearly all personnel staffing the supposedly joint-force GSD units were Army personnel and by-and-large these units were considered Army units, despite serving as the de facto joint strategic support units for the entire PLA military. Giving the SSF its own administrative organs and personnel allows the PLA Army to concentrate solely on the business of ground combat, land defense, and fulfilling its intended roles in the context of China’s national defense strategy.

Finally and most importantly, separating the second, third, fourth, and “fifth” departments—as the Informatization Department is sometimes called—into their own service branch allows them to be leveraged to a greater degree for Navy Air Force, and Rocket Force missions. More than anything, it allows them to focus on force-building and integrating these capabilities across each service-branch, thereby enabling a long-sought “joint-force” capable of winning wars.

In many ways, taking GSD-level departments, bureaus, and units and centralizing them into the Strategic Support Force is making official what has long been a reality. GSD-level components have nearly always operated independently from regional Group Army units. Separating them into a separate service is less of an institutional change and more of an administrative paper-shuffle.

Integrated Information Warfare

The Strategic Support Force will form the core of China’s information warfare force, which is central to China’s strategy of pre-emptive attack and asymmetric warfare. China’s new military reforms seek to synthesize military preparations into a “combined wartime and peacetime military footing.” These “strategic presets” seek to put China’s military into an advantageous position at the outset of war in order to launch a preemptive attack or quickly respond to aggression. [4] This allows China to offset its disadvantages in technology and equipment through preparation and planning, particularly against a high-tech opponent—generally a by-word for the United States in PLA strategic literature.

These presets require careful selection of targets so that a first salvo of hard-kill and soft-kill measures can completely cripple an enemy’s operational “system of systems,” or his ability to use information technology to conduct operations. Achieving this information dominance is necessary to achieve air and sea dominance, or the “three dominances.” [5] A PLA Textbook, The Science of Military Strategy, (SMS) specifically cites space, cyber, and electronic warfare means working together as strategic weapons to achieve these ends, to “paralyze enemy operational system of systems” and “sabotage enemy’s war command system of systems.” [6] This includes launching space and cyber-attacks against political, economic, and civilian targets as a deterrent. The Strategic Support Force will undoubtedly play a central role as the information warfare component of China’s warfare strategy, and will be the “tip of the spear” in its war-plans and strategic disposition.

Remaining Questions

Despite what can be culled and answered from official sources and expert commentary, significant questions remain regarding the structure of Strategic Support Force and the roles it will play. For one, it is unclear how the Strategic Support Force will incorporate civilian elements into its ranks. Mentioned in 2015’s DWP and the more recent reform guidelines, civilian-military integration is a priority, but Chinese official sources have stopped short in describing how these forces will be incorporated into military in the new order (MOD, May 26, 2015). Previously, the General Staff Department research institutes, known as the “GSD RI’s,” acted as epicenters of civilian technical talent for strategic military capabilities. If the Strategic Support Force is primarily composed of former GSD units, then these research institutes will be ready-made fusion-points for civilian-military integration, and may take on a greater role in both operations and acquisition. Even so, the civilian piece is likely to prove vital, as they will undoubtedly serve as the backbone of China’s cyber capability.

Secondly, it is unknown specifically what forces will compose the Strategic Support Force, or the full extent of its mission. When official sources say “new-type” forces, they could mean a wide range of different things, and the term can include special warfare, intelligence operations, cyber warfare, or space. At a minimum, a consensus has emerged that the force will incorporate space, cyber, and electronic warfare, but the full extent of what this means is unclear. It is also unknown, for instance, if the space mission will include space launch facilities, or whether those will remain under the CMC Equipment Development Department, a rechristened General Armament Department. Where psychological operations will fall in the new order is also up for debate. Some sources have said that it will be incorporated into the SSF while others have left it out entirely.

Finally, although it is clear that the SSF will act as a service, it remains unclear if the CMC will also treat it as an operational entity, or how the CMC will operationalize forces that are under its administrative purview. It is unlikely that the military theaters will have operational authority over strategic-level cyber units, electronic warfare units, or space assets. These capabilities will likely be commanded directly by the CMC. This logic flies in the face of the new system, which requires that services focus on force construction rather than operations and warfare. The solution may be that the SSF, as well as the PLARF, act as both services and “functional” commands for their respective missions.

Conclusion

Ultimately, the strategic support force needs to be understood in the broader context of the reforms responsible for its creation. On one hand, the reforms are practical, intending to usher China’s military forces into the modern era and transform them into a force capable of waging and winning “informatized local wars.” On the other hand, the reforms are politically motivated, intending to reassert party leadership to transform the PLA into a more reliable, effective political instrument.

The Strategic Support Force, if administered correctly, will help solve many of the PLA’s problems that have prevented it from effectively implementing joint operations and information warfare. The creation of an entire military service dedicated to information warfare reaffirms China’s focus on the importance of information in its strategic concepts, but it also reveals the Central Military Commission’s desire to assert more control over these forces as political instruments. With the CMC solidly at the helm, information warfare will likely be leveraged more strategically and will be seen in all aspects of PLA operations both in peace and in war. China is committing itself completely to information warfare, foreign nations should take note and act accordingly.

John Costello is Congressional Innovation Fellow for New American Foundation and a former Research Analyst at Defense Group Inc. He was a member of the U.S. Navy and a DOD Analyst. He specializes in information warfare, electronic warfare and non-kinetic counter-space issues.

Notes

1. A Chinese-media report on Gao Jin’s military service assignments can be found at <http://news.sina.com.cn/c/sz/2016-01-01/doc-ifxneept3519173.shtml>. Gao Jin’s role as commander of the SSF is noteworthy in two respects: One, he is a career Second Artillery officer, so his new role muddies the waters a bit in understanding whether the SSF will be a force composed of Army personnel but treated administratively separate from the Army—not unlike the former PLASAF-PLA Army relationship—or will be composed of personnel from various services and treated administratively separate from all forces. Secondly and more important to this discussion, before his new post as SSF commander, Gao Jin was head of the highly-influential Academy of Military Sciences (AMS) which besides being the PLA’s de facto think-tank (along with the National Defense University), is responsible for putting out the Science of Strategy, a wide-reaching consensus document that both captures and guides PLA strategic thinking at the national level. The most recent edition published in 2013 was released under his tenure as commandant of AMS and many of the ideas from that edition have found their way into the 2015 defense white paper, December’s guide on military reforms, and many of the changes made to China’s national defense establishment. His new role could be seen as CMC-endorsement of SMS’s views on China’s strategic thought.

2. Song’s description of the SSF contradicts official-media descriptions of the service, which had suggested that the service will occupy a similar echelon to that of the PLASAF before it was promoted to full military service status equal to the other branches.

3. Ian M. Easton and L.C. Russell Hsiao, “The Chinese People’s Liberation Army’s Unmanned Aerial Vehicle Project: Organizational Capacities and Operational Capabilities,” 2049 Institute, March 11, 2013. p. 14.

4. The Science of Military Strategy [战略学], 3rd ed., Beijing: Military Science Press, 2013. p. 320.

5. Ibid. p. 165.

6. Ibid. p. 164.

Featured Image: Soldiers of the Chinese People’s Liberation Army 1st Amphibious Mechanized Infantry Division prepare to provide Chairman of the Joint Chiefs of Staff Adm. Mike Mullen with a demonstration of their capablities during a visit to the unit in China on July 12, 2011. (DoD photo by Mass Communication Specialist 1st Class Chad J. McNeeley/Released)

Drones, Future War

Unmanned Systems: A New Era for the U.S. Navy?

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By Marjorie Greene

The U.S. Navy’s Unmanned Systems Directorate, or N99, was formally stood up this past September with the focused mission of quickly assessing emerging technologies and applying them to unmanned platforms. The Director of Unmanned Warfare Systems is Rear Adm. Robert Girrier, who was recently interviewed by Scout Warrior, and outlined a new, evolving Navy Drone Strategy.

The idea is to capitalize upon the accelerating speed of computer processing and rapid improvements in the development of autonomy-increasing algorithms; this will allow unmanned systems to quickly operate with an improved level of autonomy, function together as part of an integrated network, and more quickly perform a wider range of functions without needing every individual task controlled by humans. “We aim to harness these technologies. In the next five years or so we are going to try to move from human operated systems to ones that are less dependent on people. Technology is going to enable increased autonomy,” Admiral Girrier told Scout Warrior.

Forward, into Autonomy

Although aerial drones have taken off a lot faster than their maritime and ground-based equivalent, there are some signs that the use of naval drones – especially underwater – is about to take a leap forward. As recently as February this year, U.S. Defense Secretary Ash Carter announced that the Pentagon plans to spend $600 million over the next five years on the development of unmanned underwater systems. DARPA (the Defense Advanced Research Projects Agency) recently announced that the Navy’s newest risk taker is an “unmanned ship that can cross the Pacific.”

DARPA’s initial launch and testing of Sea Hunter. (Video: DARPA via YouTube)

Called the Sea Hunter, the vessel is a demonstrator version of an unmanned ship that will run autonomously for 60 – 80 days at a time. Known officially as the Anti-Submarine Warfare Continuous Trail Unmanned Vessel (ACTUV), the program started in 2010, when the defense innovations lab decided to look at what could be done with a large unmanned surface vessel and came up with submarine tracking and trailing. “It is really a mixture of manned-unmanned fleet,” said program manager Scott Littlefield. The big challenge was not related to programming the ship for missions. Rather, it was more basic – making an automated vessel at sea capable of driving safely. DARPA had to be certain the ship would not only avoid a collision on the open seas, but obey protocol for doing so.

As further evidence of the Navy’s progress toward computer-driven drones, the Navy and General Dynamics Electric Boat are testing a prototype of a system called the Universal Launch and Recovery Module that would allow the launch and recovery of unmanned underwater vehicles from the missile tube of a submarine. The Navy is also working with platforms designed to collect oceanographic and hydrographic information and is operating a small, hand-launched drone called “Puma” to provide over-the-horizon surveillance for surface platforms.

Both DARPA and the Office of Naval Research also continue to create more sophisticated Unmanned Aircraft Systems. DARPA recently awarded Phase 2 system integration contracts for its CODE (Collaborative Operations in Denied Environment) program to help the U.S. military’s unmanned aircraft systems (UAS) conduct dynamic, long-distance engagements against highly mobile ground and maritime targets in denied or contested electromagnetic airspace, all while reducing required communication bandwidth and cognitive burden on human supervisors.

An artist's rendition of DARPA's CODE concept, designed to enable operations in a electromagnetically contested environment. Illustration: DARPA
An artist’s rendition of DARPA’s CODE concept, designed to enable operations in a electromagnetically contested environment. (DARPA)

CODE’s main objective is to develop and demonstrate the value of collective autonomy, in which UAS could perform sophisticated tasks, both individually and in teams under the supervision of a single human mission commander. The ONR LOCUST Program allows UAVs (Unmanned Aerial Vehicles) to stay in formation with little human control. At a recent demonstration, a single human controller was able to operate up to 32 UAVs.

The Networked Machine…

The principle by which individual UAVs are able to stay in formation with little human control is based on a concept called “swarm intelligence,” which refers to the collective behavior of decentralized, self-organized systems, as introduced by Norbert Wiener in his book, Cybernetics. Building on behavioral models of animal cultures such as the synchronous flocking of birds, he postulated that “self-organization” is a process by which machines – and, by analogy, humans – learn by adapting to their environment.

The flock behavior, or murmuration, of starlings is an excellent demonstration of self-organization. (Video: BBC via YouTube)

Self-organization refers to the emergence of higher-level properties and behaviors of a system that originate from the collective dynamics of that system’s components but are not found in nor are directly deducible from the lower-level properties of the system. Emergent properties are properties of the whole that are not possessed by any of the individual parts making up that whole. The parts act locally on local information and global order emerges without any need for external control. In short, the whole is truly greater than the sum of its parts.

There is also a relatively new concept called “artificial swarm intelligence,” in which there have been attempts to develop human swarms using the internet to achieve a collective, synchronous wisdom that outperforms individual members of the swarm. Still in its infancy, the concept offers another approach to the increasing vulnerability of centralized command and control systems.

Perhaps more importantly, the concept may also allay increasing concerns about the potential dangers of artificial intelligence without a human in the loop. A team of Naval Postgraduate researchers are currently exploring a concept of “network optional warfare” and proposing technologies to create a “mesh network” for independent SAG tactical operations with designated command and control.

…And The Connected Human

Adm. Girrier was quick to point out that the strategy – aimed primarily at enabling submarines, surface ships, and some land-based operations to take advantage of fast-emerging computer technologies — was by no means intended to replace humans. Rather, it aims to leverage human perception and cognitive ability to operate multiple drones while functioning in a command and control capacity. In the opinion of this author, a major issue to be resolved in optimizing humans and machines working together is the obstacle of “information overload” for the human.

Rear Admiral Girrier, Director of N99, delivers a presentation on the future of naval unmanned systems at the Center for Strategic and International Studies.
Rear Admiral Robert P. Girrier, Director of N99, delivers a presentation on the future of naval unmanned systems at the Center for Strategic and International Studies, January 29, 2016. See the presentation here. (CSIS)

Captain Wayne P. Hughes Jr, U.S. Navy (Ret.), a professor in the Department of Operations Research at the Naval Postgraduate School, has already noted the important trend in “scouting” (or ISR) effectiveness. In his opinion, processing information has become a greater challenge than collecting it. Thus, the emphasis must be shifted from the gathering and delivery of information to the fusion and interpretation of information. According to CAPT Hughes, “the current trend is a shift of emphasis from the means of scouting…to the fusion and interpretation of massive amounts of information into an essence on which commanders may decide and act.”

Leaders of the Surface Navy continue to lay the intellectual groundwork for Distributed Lethality – defined as a tactical shift to re-organize and re-equip the surface fleet by grouping ships into small Surface Action Groups (SAGs) and increasing their complement of anti-ship weapons. This may be an opportune time to introduce the concept of swarm intelligence for decentralized command and control. Technologies could still be developed to centralize the control of multiple SAGs designed to counter adversaries in an A2/AD environment. But swarm intelligence technologies could also be used in which small surface combatants would each act locally on local information, with systemic order “emerging” from their collective dynamics.

Conclusion

Yes, technology is going to enable increased autonomy, as noted by Adm. Girrier in his interview with Scout Warrior. But as he said, it will be critical to keep the human in the loop and to focus on optimizing how humans and machines can better work together. While noting that decisions about the use of lethal force with unmanned systems will, according to Pentagon doctrine, be made by human beings in a command and control capacity, we must be assured that global order will continue to emerge with humans in control.

Marjorie Greene is a Research Analyst with the Center for Naval Analyses. She has more than 25 years’ management experience in both government and commercial organizations and has recently specialized in finding S&T solutions for the U. S. Marine Corps. She earned a B.S. in mathematics from Creighton University, an M.A. in mathematics from the University of Nebraska, and completed her Ph.D. course work in Operations Research from The Johns Hopkins University. The views expressed here are her own.

Featured Image: An MQ-8B Fire Scout UAS is tested off the Coast Guard Cutter Bertholf near Los Angeles, Dec. 5 2014. The Coast Guard Research and Development Center has been testing UAS platforms consistently for the last three years. (U.S. Coast Guard)

Future Tech

Naval Applications for Trello: The Organizing Tool

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Naval Applications of Tech 

Written by Terence Bennett, Naval Applications of Tech discusses how emerging and disruptive technologies can be used to make the U.S. Navy more effective. It examines potential and evolving developments in the tech industry, communication platforms, computer software and hardware, mechanical systems, power generation, and other areas.

“The most damaging phrase in the language is ‘We’ve always done it this way!’” — Rear Admiral Grace Murray Hopper in an interview in Information Week, March 9, 1987, p. 52

By Terence Bennett

Since the Budget Control Act took effect in 2013, senior leadership and news media have emphasized the issue of decreased military funding. The U.S. Navy is being stressed with longer deployments and shorter trello_iconmaintenance availabilities. This is affecting morale, material readiness, and retention. There is no easy solution to this political and economic problem, but Navy leaders can leverage new technology to make its Sailors and teams more effective while they are asked to ‘do more with less.’ One example of a new collaboration tool optimized for mobile use is Trello. New tools like Trello, combined with handheld technology, will help transform the effectiveness of the Navy team.

In April 2015, the Navy introduced the eSailor pilot program to issue tablet computers to new boot camp recruits at Great Lakes Recruit Training Center. This technology is intended to give Sailors greater access to training materials and email communication. Once this technology hits the fleet, it will greatly increase our Sailors’ operational effectiveness and overall well-being. For example, while conducting maintenance, Sailors will be able to quickly connect to manuals, research resources, and technical reach back support. Master Chief Petty Officer of the Navy Mike Stevens explained: “We’ll download all their training curricula. Everything that they currently get that’s in paper will be loaded electronically.” Leadership is already forging the tools to enable a more capable Sailor of the future. Today, leaders should take advantage of free software that can help their teams be more efficient.

Trello sample window.
Trello sample window. (Trello Blog)

Trello is an application that can help commanders and their teams better focus and prioritize the mission in front of them. Trello is a webpage-based project and task-management tool that contains lists laid out in ‘cards’ horizontally on the screen. It is much like the Note Card Organization System that many Commanding Officers turn to for organizing thoughts, functions, and follow-ups. Trello expands this effective note card system and allow users to share and embed ideas. It allows users to very quickly see all his/her priorities at once. The dashboard has as many cards as one needs. Individual cards contain items of any category or topic. The user is able to customize and setup cards however they prefer. Cards are a very flexible item that can contain any number of features including checklists, images, attachments, discussions, and deadlines.

While in port, the Commanding Officer of a destroyer might have a card of all short-term training cycle items, a card for current personnel issues, and cards for each department’s current objectives. The cards might be titled as Engineering, Weapons, Operations, Long Term Maintenance, personal items, and so on. When a leader shares a card with tasks and deadlines, it creates transparency and shared expectations between supervisors and subordinates. This allows everyone to understand the established priorities, be accountable, and update cards as tasks are met. Even better, Trello integrates with new communication tools like Slack so users do not need to jump back and forth to transcribe notes, attachments, or images. Everything syncs together into a time-saving tool that can make a ship’s team more productive by cutting down on the length of many daily meetings.

Divisional leadership might employ Trello to directly task Sailors and track their progress. Trello can easily be used to employ the Kanban system of management, which was developed by Toyota to maximize production while maintaining flexibility. It is best represented as post-Its on a whiteboard, with three columns on it: To Do, Doing, and Done. Post-Its would represent tasks (or cards) moved between the columns as they are completed. It is a very powerful method to instruct Sailors, while giving them room and autonomy. All the necessary resources can be attached to each card (notes, documents, images, and videos) to further empower junior Sailors.

While ships may not have tablets on them yet, almost every Sailor has a smartphone. Depending on a leader’s personal style and the dynamic nature of their team, many Sailors and Officers can start using Trello today. If they have a team that is constantly on the move and working on different projects, Trello can help share priorities, stay organized, on track, while reducing unnecessary back and forth. Although connectivity at sea would significantly hinder its capability, Trello is a great tool to track and maintain awareness of all a team’s requirements while in port. Trello Enterprise has developed two-factor authentication and file encryption at rest to give users an additional layer of security over standard SSL traffic encryption.

If you are skeptical, I challenge you to organize your day with it. You will find a clean, intuitive, and widely powerful platform. This author employs the Mozilla Trello Add-on to save and categorize tabs with just a click (like for this article). Trello is one example of a simple, yet powerful, tool Navy leaders can employ today.

LT Bennett is a former Surface Warfare Officer and current Intelligence Officer. The views express herein are solely those of the author and are presented in his personal capacity on his own initiative. They do not reflect the official positions of the Department of the Navy, Department of Defense, or any other U.S. Government agency.
Featured Image: SINGAPORE (Aug. 2, 2009) Sailors man the rails aboard the aircraft carrier USS George Washington (CVN 73) while underway off the coast of Singapore. (U.S. Navy photo by Mass Communication Specialist Seaman Adam K. Thomas/Released)
 
[1] Joshua Stewart, Recruits to get tablet devices in spring pilot program, Navy Times (Feb. 11, 2015), available at: http://www.navytimes.com/story/military/tech/2015/02/11/navy-mcpon-tablet-esailor-ipad-bluejacket/23227655/.

[2] How we effectively use Trello for project management, WP Curve (January 21, 2015), available at: http://wpcurve.com/trello-for-project-management/

Future Tech

Naval Applications for Slack: The Collaboration Tool

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Naval Applications of Tech

The following article is the first in CIMSEC’s newest column: Naval Applications of Tech. Written by Terence Bennett, Naval Applications of Tech will discuss how emerging and disruptive technologies can be used to make the U.S. Navy more effective. It will examine potential and evolving developments in the tech industry, communication platforms, computer software and hardware, mechanical systems, power generation, and other areas.

“The most damaging phrase in the language is ‘We’ve always done it this way!’” — Rear Admiral Grace Murray Hopper in an interview in Information Week, March 9, 1987, p. 52

By Terence Bennett

The Navy has spent many years looking at how to bring the newest information technology to operating forces. A U.S. Naval Institute Proceedings article from 1998 criticized the Navy’s resistance to change and recommended setting up local slack-logo_large-1024x403area networks (LAN) using the built-in capabilities of Win95.[1] Technology has come a long way since then, but the use of floppy disks aboard this author’s ship in 2012 indicates that the Navy still has some progress to make. An application, Slack, may be just what the Navy needs.

Microsoft gave us Outlook and PowerPoint and the Navy has not questioned their dominance for 20 years. This author argues that traditional email services are no longer helping a ship’s crew effectively communicate. Leaders may be familiar with sitting in their stateroom or office to send and receive emails, but it is no longer an effective or efficient form of communication. Many organizations, the Navy included, have outgrown this tool for much of its internal communication, though they may not be aware of this. McKinsey, a consultancy, estimated that high-skill knowledge workers (including managers) spend 28 percent of the workweek managing email and 20 percent of the day looking for internal information or tracking down individuals who can help with a specific task (doesn’t that sound familiar…at least we have the 1MC.)[2]

Navy leadership takes pride in the autonomy and independence of a Commanding Officer at sea. But the autonomy of leadership is challenged by the business of meeting the bureaucratic operational and training standards of today’s navy. Leaders are so burdened by relentless requirements and tasks, they are forced to ‘fight the closest fire.’ This is not only a Navy problem. Many civilian companies struggle under the burden of hundreds of emails a day and the reactionary mindset such an environment creates. The McKinsey report finds, “when companies use social media internally, messages become content; a searchable record of knowledge can reduce, by as much as 35 percent, the time employees spend searching for company information.”[3] Slack, an application already available on the open market, facilitates this.

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Sample Slack window. Image: The Verge.

Slack is a communication tool set  designed by software engineers to streamline their own team’s communication. In that spirit, it is very deliberately built, intuitive to use, and efficiently designed. More relevant to any commander or unit leader looking to streamline their team’s communication, Slack works without the need for any installation or system integration. Users log in and build a team through the Slack website. That’s it.

Time magazine enthusiastically uses Slack in its office, stating:

“Venture-capital darlings Airbnb, BuzzFeed and Blue Bottle Coffee use it. So do Fortune 500 firms like Comcast and Walmart. Teams at NASA and the State Department are on Slack. (More than 2,000 people use Slack at Time Inc., which publishes this magazine and many others.) Not in a generation has a new tool been adopted more quickly by a wider variety of businesses or with such joy.”[4]

Email messages are often hard to follow, thus making tracing decision-making logic more difficult. Email can become especially cumbersome when checking in with teammates, getting updates, or when trying to get a quick ‘RGR.’ Slack is literally changing the way companies operate. It allows all communication to be controlled in one place, integrated cheaply and easily over commercial web browsers on existing architecture. Imagine if all of a ship’s internal email communication was immediately pre-categorized into channels that were searchable. Companies that have successfully integrated Slack now use traditional email only for external communication. As with chat software, organizations use big public channels, private groups, and one-on-one channels. Although many of the embedding features for mobile users and coders may not be useful for the Navy, there are exciting ways to integrate cloud storage, like Dropbox, in the future. The enterprise pricing options start at $8 per month and scale upward.

One big impetus for a shift to Slack is its mobile integration. With the Navy’s move towards the eSailors program and making ships wireless, leaders will have opportunities to stay mobile and work on the move. Putting a tablet in the hands of every Sailor will likely change some of our operations and maintenance procedures. Such connectivity will undoubtedly change the way we communicate and organize. Slack can be the first controlled step towards bringing the Navy into this new and empowering world. Leadership challenges in the Navy may become increasingly difficult under budget constraints and operational requirements, but the new Sailors enlisting in the Navy today have the technological skills to face those challenges. Leadership has an obligation to give them the tools and opportunities to do just that.

LT Bennett is a former Surface Warfare Officer and current Intelligence Officer. The views express herein are solely those of the author and are presented in his personal capacity on his own initiative. They do not reflect the official positions of the Department of Defense, or any other U.S. Government agency.

[1] Michael Junge, “Paperless Navy …Pshaw!“, 124 Proceedings Magazine, Jul. 1998.

[2] Michael Chui, James Manyika, Jacques Bughin, Richard Dobbs, Charles Roxburgh, Hugo Sarrazin, Geoffrey Sands, and Magdalena Westergren; The Social Economy: Unlocking Value and Productivity Through Social Technologies, McKinsey Gloval Institute, July 2012.

[3] Ibid.

[4] Samuel Jacobs, “How E-mail killer Slack Will Change the Future of Work“, Time Magazine, Oct. 29, 2015.